BOOKING TERMS

Reservation Policy:

(1) Making a reservation: After we receive your booking request we aim to contact you within 24 hours. In order to secure your booking we are asking for a deposit payment (30 % of the total value).

(2) Confirmation: After payment of the deposit you will receive a confirmation email. We only guarantee your place after receipt of the deposit.

(3) If you wish to change your booking after it has been confirmed e.g. guest names, date changes, etc, we will try to assist but cannot guarantee to meet such requests.

Payment Options:

Bank Transfer of the full amount or 30% deposit. The remaining amount is due in cash at the time of your check-in.

Cancellation policy:

After confirmation is made (as explained above) we will accept the cancellation under the following terms:

In order to secure your booking you need to pay an advance deposit payment of 30% of the total value as described above .The remaining amount is due in cash at the Maverick.

In case of cancellation, the advance deposit is non-refundable.

Transfer policy:

In the case that you have booked the transfer from Lisbon airport to the Maverick:

a) The airport transfer must be booked 24 hours in advance and confirmed by the Maverick through email.

b) Cancellation of the airport transfer is possible up to 24 hours before arrival without charge. Otherwise the Maverick is not able to provide a refund.

c) The Maverick driver will wait for you at the entrance of the public arrivals hall of Lisbon airport in the area reserved for the travel representatives.

d) The guest is required to provide a telephone number available during the stay in Portugal. In the case of delay (caused by traffic, weather conditions or any other factors which could not be influenced by the Maverick), the driver will contact the guest on the telephone number provided by the guest. The Maverick does not refund any alternative transfer taken by clients (namely taxi or bus).

Accommodation policy:

Check-In is after 15:00 and Check-Out is until 11:00.

Besides the hours mentioned above, Check-In is possible at anytime if the client provides the date and hour of the arrival.

Minimum age for shared rooms / dorms is 18 years.

Stay:

The Maverick is not responsible for any robbery or theft that occurs in or from its property.

The Maverick does not take any responsibility of the guest's personal belongings during their stay, wherever they are placed. The guest is fully responsible for his or her personal belongings.

Inform the Maverick team of any damage to the structure or objects of the Maverick.

We request a deposit of 10 eur per house key given during check in, that we will return when you check out provided the guest returns the house key given to them upon arrival. For the groups that request more than one key per person, we will request a extra deposit for each key given

Surf classes policy:

Respect the schedules of the classes. The Maverick does not provide any exceptions to the regular surf class schedule.

Let the staff know the day before if you are planning to take a rest day during your surf course.

If you are expected for surf classes and you do not show up, the Maverick will make no refund.

Students are strictly required to follow the instructions of their teacher. Always keep to the safety rules. In the case of injury inform your teacher without any delay.

The Maverick is not responsible and will not reimburse a student if surf classes cannot occur due to adverse weather and ocean conditions (e.g flat ocean, excessive wave size, fog, strong winds, etc). Nevertheless, in these rare cases the Maverick will make an alternative plan, for example a theoretical class, surf related trip, etc.

If you are taking Surf classes:

Be on time for the beach shuttle.

Besides your personal belongings, bring food to eat between surf sessions. There are also options at the beach to buy lunch and snacks.

The surf equipment is only included for the surf classes. You must rent it if you want to use it after the classes or at the weekend.

You are responsible for your surf equipment. It should always be cleaned.